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| Quality policy |
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| Through its quality policy, the BNM Direction expresses its committment to satisfy the users´requests of information about in situ as well as in the remote services ensuring free and democratic access to quallity products and services offered to all the community by |
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- Consolidating a management information model and dynamic innovative knowledge.
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- Implementing and maintainig a quality management system which follows the ISO 9001 Norm and which provides an adequate frame for constant improvement in the organization.
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This quality policy is spread to the organization and users through the institutional website and the billboards located in all the rooms and on the main door of the institution. |
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| Goals |
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- To implement and maintain a quality system which follow the ISO 9001 Norm Version 2000.
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- To improve the data collection design in the users satisfaction survey and to conduct them more frequently to get to know our users´needs more accurately in order to improve the services and products offer constantly.
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- To deepen the virtual management tools usage with the aim of optimizing the efficiency of the products offered by the institution.
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| Attributes
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| The BNM seeks to provide the following attributes which are valued by the users in each stage of the service reception: reliability, competence, response capability, accesibility, politeness, communication, credibility, security, understanding, equity and transparency. |
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